Pookie F1 case (Max)

Shipping, Return & Exchange Policy – Essen Covers

Shipping Policy

At Essen Covers, we’re committed to timely and secure delivery of your order.

Order Processing:

All orders are processed within 1–2 business days.
You’ll receive an order confirmation via email and tracking details once shipped.

Cash on Delivery (COD) Orders:

All COD orders are manually confirmed via WhatsApp or phone call. Unconfirmed orders will not be shipped.

Delivery Timeline:

Standard delivery within India: 3–7 business days.
Note: We do not offer international shipping at this time.

Prepaid Orders & Failed Delivery Attempts:

For prepaid orders, our courier partners will make 3 delivery attempts.
If undelivered, the order will be marked as Return to Origin (RTO).
- In such cases, reverse delivery charges will be deducted from any eligible refund.
If you’d like the order re-shipped after RTO, we’ll do it once more for Additional Rs50 shipping charge — this will be the final attempt.

Return & Exchange Policy

We have a strict but transparent return policy to ensure fairness for both customers and our business.

✅ Eligible Return or Replacement Scenarios:

You received the wrong model.
You received the wrong design.
The product has a fitting issue and is incompatible with your phone due to no fault of your own.

In such cases:

You must record an unboxing video (from breaking the seal to opening the box fully).
You must share clear images and video proof within 12 hours of delivery.

❌ Returns or Refunds Will NOT Be Accepted If:

You don’t like the design or the color appears slightly different than expected.
You ordered the wrong phone model.
You failed to provide unboxing video proof as required.
The product was used or tampered with.

⚠️ Design & Color Disclaimer:

Color and appearance may vary from screen to screen depending on phone display and lighting.
Two phones with different screens may show the same case in different tones side-by-side.
If in doubt, you may request a real-life image of the case via Instagram DM or WhatsApp before placing your order.

Product Fit Notice – Camera Protection

All Essen Covers are designed with raised camera protection, whether:

Closed camera lens covers, or
Open raised edges

⚠️ If your phone has a camera ring, lamination, or third-party lens protector, the case may not fit properly.

We primarily stock Open camera protection cases.
If unsure, please request an "open?closed camera protection" variant when placing your order or contact us via DM or WhatsApp to confirm.

Reverse Shipping & Exchange Handling

In all return or exchange cases, the reverse shipping charge is the customer's responsibility.
This cost will be:
- Deducted from your refund, or
- Collected before reshipment in case of an exchange.

Important Note

To be eligible for any return or replacement, you must record a full unboxing video from the moment you break the seal to the full reveal of the product. This is mandatory proof in case of a dispute.

Need Help?

We’re happy to assist with sizing, model clarification, or design queries before you place your order.

📧 Email: eshantwork85@gmail.com
📱 Instagram DM or WhatsApp (for quick queries & IRL images)

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Pookie F1 case (Max)